Send WhatsApp messages
WhatsApp is a globally popular messaging platform that enables secure, reliable communication between individuals and businesses.
WhatsApp Business API provides organizations with powerful capabilities to:
- Engage customers: Send personalized messages, notifications, and updates directly to customers' preferred messaging app
- Automate conversations: Create interactive chatbots and automated response systems for common inquiries
- Enhance support: Provide real-time customer service through a familiar interface with rich media support
- Drive conversions: Facilitate transactions and follow-ups with customers in a secure, compliant environment
The Gen6 WhatsApp integration allows your agents to leverage messaging capabilities for sophisticated customer engagement scenarios, such as appointment reminders, verification codes, alerts, and interactive conversations.
This integration bridges the gap between AI workflows and customer communication, letting agents deliver timely, relevant information directly to users' mobile devices.
By connecting Gen6 with WhatsApp, you can build intelligent agents that engage customers through their preferred platform, enhancing user experience while automating routine messaging tasks.
Usage Instructions
Send messages to WhatsApp users using the WhatsApp Business API. Requires WhatsApp Business API configuration.
Where to get WhatsApp Business API Access Token?
- Log in to your Meta for Developers account.
- Go to the App Dashboard and select your app.
- In the left-hand menu, navigate to WhatsApp > API Setup.
- Find the Token
Tools
whatsapp_send_message
Send WhatsApp messages
Input
| Parameter | Type | Required | Description |
|---|---|---|---|
phoneNumber | string | Yes | Recipient phone number with country code |
message | string | Yes | Message content to send |
phoneNumberId | string | Yes | WhatsApp Business Phone Number ID |
accessToken | string | Yes | WhatsApp Business API Access Token |
Output
| Parameter | Type | Description |
|---|---|---|
success | boolean | Send success status |
messageId | any | Message identifier |
error | any | Error information |
Screenshot
Notes
- Category:
tools - Type:
whatsapp